At Euro-Indian Market, we value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or interact with our services.

1. Who We Are

This website is operated by SAPKOTA S.A.R.L., trading as Euro-Indian Market, registered in Luxembourg.

2. What Information We Collect

We may collect the following types of data:

• Identity data: your name, email, address, phone number
• Account data: login credentials, order history
• Payment data: only processed through secure third-party services
• Technical data: IP address, browser type, language, device type
• Usage data: page visits, time spent on pages, product interactions

• Marketing data: your preferences regarding marketing and newsletters

3. How We Collect Your Data

We collect data through:

• Forms you complete during checkout or account registration
• Cookies and analytics tools when you browse the website
• Emails or messages you send us

• Newsletter subscriptions and promotional campaigns

4. Why We Use Your Data

We use your data to:

• Process and deliver your orders
• Respond to your queries or customer support requests
• Send transactional or promotional emails (only if consented)
• Improve our website, services, and user experience

• Comply with legal obligations (e.g. tax and accounting)

5. Cookies & Tracking

We use cookies to enable website functionality, personalise your experience, and gather analytical insights. You can manage your cookie preferences via your browser settings. Please refer to our [Cookie Policy] page for more information.

6. Sharing Your Data

We only share your data with:

• Trusted third-party providers (e.g. payment processors, our delivery service)
• Public authorities, if required by law

• We never sell or rent your data to third parties.

7. Your Rights

Under the GDPR, you have the right to:

• Access your personal data
• Correct inaccurate or outdated data
• Request deletion of your data (“right to be forgotten”)
• Withdraw consent for marketing at any time
• Request data portability
• File a complaint with the CNPD (Luxembourg data protection authority)

To exercise any of these rights, please contact us.

8. Data Retention

We retain your data only as long as necessary for the purposes mentioned above or to meet legal requirements.

9. Data Security

We implement appropriate technical and organisational security measures to prevent unauthorised access, disclosure, or misuse of your data.

10. Changes to This Policy

We may update this policy from time to time. All changes will be published on this page, and your continued use of the website constitutes acceptance of the revised terms.

11. Contact Us

If you have questions about this Privacy Policy or how we process your data, you can reach us at:

📍 Euro-Indian Market

38, rue de Strasbourg, L-2560, Luxembourg

✉️ Contact Us